These terms are an agreement between you and Washkrew ("WashKrew", "we", "us"), Works/Office No. 08 (FF), Block: MART, Mahagun Moderne, Plot No. GH-02, Sector 78, Noida, Uttar Pradesh 201301. They cover washkrew.com, the WashKrew app for customers and the WashKrew Captain app for captains. By creating an account or using the service, you agree to these terms and to our privacy policy.
1. Who can use WashKrew
- You must be 18 or older and able to enter a contract under Indian law.
- You need an Indian mobile number to sign in. Keep your phone secure and never share your one-time code with anyone, including people who say they are from WashKrew.
- Give accurate information and keep it up to date. You can hold one customer account and one captain account per mobile number.
2. The service
WashKrew arranges doorstep exterior washes for cars and bikes. An approved WashKrew captain washes your vehicle where it is parked, in the areas we serve. The wash types and prices for your vehicle are shown in the app.
Availability depends on captains covering your area at the time you choose. A booking is for a time window, not an exact minute. A complete wash including interiors is coming soon and is not offered yet.
3. Bookings and prices
- The app shows the full price, including applicable taxes, before you pay.
- Your booking is confirmed when your payment succeeds and the app shows it as booked.
- If we cannot find a captain for your booking, we cancel it and return the full amount as described in section 5.
4. Payments and wallet credit
- Payments are processed by Razorpay using the methods shown at checkout. Direct credit card payments, EMI and pay later are not offered.
- WashKrew wallet credit can only be used for WashKrew bookings. It cannot be transferred, withdrawn as cash or used anywhere else, and it does not earn interest.
- Wallet credit expires one year after it is added to your wallet. Credit that has not been used by then is removed and cannot be restored.
- Free washes and offers have the conditions shown with them in the app. They cannot be exchanged for money.
5. Cancellation and refunds
If you cancel
| When you cancel | What you get back |
|---|---|
| Within 5 minutes of your booking being confirmed | 98% of what you paid, as wallet credit. The other 2% is the cancellation fee. This applies even if the wash is less than 2 hours away. |
| After 5 minutes, and at least 2 hours before your wash window starts | 50% of what you paid, as wallet credit. The other 50% is the cancellation fee. |
| After 5 minutes, and less than 2 hours before your wash window starts | Nothing is returned. The full amount is the cancellation fee. |
| After the captain has started washing | You can no longer cancel. |
"What you paid" includes both the money you paid and any wallet credit you used. The 5 minutes are counted from the time the app confirms your booking, and the 2 hours from the start of your wash window. The app shows what you will get back before you confirm a cancellation.
If we cannot complete your wash
If we cancel, no captain is available, or the captain does not arrive, you get 100% of what you paid back as wallet credit, with no fee.
If you are not happy with the wash
See section 6. If our team agrees there was a problem with the wash, you get 100% of what you paid back as wallet credit.
Older bookings keep the cancellation and refund terms saved with them when they were booked, including any refund to the original payment method.
6. Wash quality, damage and complaints
- After the wash, check the before and after photos in the app and confirm the job. If something is wrong, report it in the app instead of confirming, or contact support within 24 hours of the wash.
- Our team reviews every complaint using the photos and job details. Automated photo checks only assist; a person makes the decision.
- Damage: if you believe your vehicle was damaged during a wash, tell us within 48 hours with photos. We will investigate using the before and after photos. If the wash caused the damage, we will arrange the repair or pay the reasonable cost of repairing it.
- We are not responsible for damage that existed before the wash, normal wear, loose or already-damaged parts, or items left in or on the vehicle. Please remove valuables before your wash.
7. Your responsibilities as a customer
- Give an accurate address, parking spot and vehicle details, and make sure the vehicle can be reached at the booked time.
- Make sure you are allowed to have the vehicle washed where it is parked, including any permission your building or residential management needs.
- Treat captains with respect. Abuse, harassment or unsafe behaviour towards a captain can lead to your account being closed.
8. Captains
- To work as a captain, you must be 18 or older, submit genuine identity documents, a selfie and your own payout details, and be approved by our team. Approval is at our discretion.
- Follow the job steps in the app, take real before and after photos of the vehicle you washed, and treat customers and their property with care.
- Your earnings for each job are shown in the Captain app. Earnings are paid to your verified payout account on the schedule shown in the app, after any deductions the law requires. Any charge for late arrival or cancellation applies only as shown in the Captain app.
- We do not guarantee a number of jobs or a level of income. Earnings depend on the washes you complete and on demand in your area.
- Do not ask customers to pay you or book you outside the app.
- We may suspend a captain account for fake photos, fraud, safety concerns or repeated missed jobs. We will tell you why, and you can ask us to review the decision by contacting support.
9. Fair use
You must not misuse WashKrew. This includes making fake bookings, giving false information, harassing anyone, interfering with the apps or our systems, copying or reverse-engineering the apps, or using WashKrew for anything illegal.
10. Photos and content
You keep ownership of the photos, videos and notes you add. You allow us to use them to provide the service, handle support and resolve complaints. We will not use them in marketing without your permission.
11. Closing or suspending accounts
- You can delete your account at any time in the app, or request it at washkrew.com/delete-account. Open jobs, pending payments and wallet issues need to be settled first, and we will help you with this.
- We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires it. Where we can, we will tell you first and explain why.
12. Our responsibility
We take reasonable care in arranging every wash. To the extent the law allows, our total responsibility for any claim about a booking is limited to the amount you paid for that booking, apart from damage handled under section 6. Nothing in these terms limits responsibility that cannot be limited under Indian law, or your rights as a consumer.
13. Changes
We may update the service and these terms. When we do, we change the date at the top. If a change is significant, we will tell you in the app before it takes effect. If you keep using WashKrew after that, the updated terms apply.
14. Law and disputes
Please contact us first so we can try to resolve any problem quickly. Our Grievance Officer acknowledges complaints within 48 hours and resolves them within one month. These terms are governed by the laws of India. Subject to your right to approach a consumer commission where you live, the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh have jurisdiction.
15. Contact
Email info@washkrew.com or call +91 80885 16875, 24 hours a day, every day. Grievance Officer: Aman, at the same email, phone and address.