You can delete your WashKrew (customer) or WashKrew Captain account at any time. Deleting one does not delete the other, even if both use the same mobile number.
Fastest: delete it in the app
Deleting in the app takes effect straight away.
- WashKrew app: Profile, then Delete account. Choose Yes, continue, then Delete account.
- WashKrew Captain app: Me, then Delete account. Choose Yes, continue, then Delete account.
If you have an open booking or job, a pending payment, or money in your wallet, the app will ask you to settle it first. Contact us and we will help.
Can't use the app? Send us a request
Fill in this form. It raises a request with our team, and opens an email to info@washkrew.com with your details filled in. Send that email so we have a copy too.
Request received
We acknowledge requests within 48 hours, confirm it is your account on your registered number, and delete it within 90 days.
If your email app did not open, email info@washkrew.com with the subject "Account deletion request", your full name, registered mobile number and which app.
What happens next
- We acknowledge your request within 48 hours.
- We confirm it is your account by contacting you on your registered mobile number. We will never ask for your one-time code, UPI PIN or password.
- We delete your account within 90 days of your request, and let you know when it is done.
If there is an open job, a pending payment, a complaint or wallet money on the account, we will contact you to settle it first.
What we delete
- Your profile, name and contact details
- Saved addresses, vehicles and preferences
- Your profile media and private customer notes. Before-and-after wash evidence needed by the other booking party is kept for the periods in our privacy policy, including any open complaint.
- For captains: ID documents, selfie, payout details and your application
What we keep, and why
- Payment, invoice, wallet, earnings and payout records are kept for 8 years, because Indian tax and accounting laws require it.
- Open complaints or disputes are kept until they are resolved.
- A record of your deletion request is kept for 3 years, to show we completed it.
Your personal details are removed from anything else we keep. See our privacy policy for full details.
After deletion
If you sign up again with the same mobile number, you start a new account. Captains need to apply and be approved again.
Questions? Email info@washkrew.com or call +91 80885 16875, 24 hours a day.