We're here for customers using the WashKrew app and captains using the WashKrew Captain app.
Get help in the app
The quickest way to get help with a booking or job is inside the app:
- WashKrew app: Profile, then Help and support. On a booking, use Report a problem.
- WashKrew Captain app: Me, then Help.
Tell us your booking details and what went wrong. Photos help. Every complaint gets a reference number so you can follow it up.
Never share your one-time code, UPI PIN, card details or passwords with anyone, including people who say they are from WashKrew. We will never ask for them.
Common questions
How do I cancel a booking?
Open the booking in the app and choose cancel. The app shows what you will get back before you confirm. Cancel within 5 minutes of booking and you get 98% back as wallet credit. After that, you get 50% back if you cancel at least 2 hours before your wash window starts, and nothing if you cancel later. The full rules are in our terms of use.
Where does my money go if a booking is cancelled?
Refunds for cancelled bookings go to your WashKrew wallet, and you can use the credit on your next wash. If we cancel or your captain does not arrive, you get 100% back as wallet credit. Wallet credit expires one year after it is added.
I'm not happy with my wash. What can I do?
Check the before and after photos, and report the problem in the app instead of confirming the job, or contact us within 24 hours. Our team reviews it and, if we agree there was a problem, returns 100% of what you paid as wallet credit.
I think my vehicle was damaged.
Tell us within 48 hours with photos. We investigate using the before and after photos, and if the wash caused the damage, we arrange the repair or pay the reasonable cost of repairing it.
How do I become a captain?
Download the WashKrew Captain app, apply and add your identity documents and payout details. Our team reviews every application before you can take jobs.
How do I delete my account?
In the app: WashKrew app, Profile, then Delete account. WashKrew Captain app, Me, then Delete account. Without the app, use our account deletion page.
Grievance Officer
If your problem is not resolved, contact our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month.
- Name: Aman
- Designation: Grievance Officer
- Email: info@washkrew.com
- Phone: +91 80885 16875
Our registered office
Washkrew, Works/Office No. 08 (FF), Block: MART, Mahagun Moderne, Plot No. GH-02, Sector 78, Noida, Uttar Pradesh 201301, India.